Terms & Conditions
When you visit this website, we can collect information about your use of it by using
cookies. A cookie is a small file that is sent along with the pages of a website
and stored by your browser on your computer’s hard drive. The cookie ensures that
your browser will be recognised when you visit our website again.
The information that we collect in this way can be used for the following purposes:
For functional purposes: to make navigating and logging onto the www.FootcareOnline.co.uk website which is operated by DFO (UK) LTD, is to make it easier for our customers when using the DFO (UK) LTD websites.
For analytical purposes: to analyse the use of our website. We count how many visitors
we had and which web pages they visit, and thus discover which parts of our website
Deleting and refusing cookies
Cookies can be deleted using the browser settings on your computer. You can also
refuse access to new cookies. The way you do this varies according to the browser.
Look under your browser's help function for instructions.
Refusing or deleting cookies only affects the computer and browser you carried out
the procedure on. If you use several computers or browsers, then you will have to
remove the cookies separately in each one.
Revision of this statement
DFO (UK) LTD retains the right to revise this Cookie Statement. Every revision will be published on this page. We advise you to consult this Cookie Statement at regular intervals to remain updated.
This Cookie Statement was last revised on 20 August 2012.
There is no minimum order requirement other than that orders must be in multiples of the units of sale indicated in the Price List.
Prices are quoted in Pounds Sterling. We reserve the right to change prices without prior notice and to correct clerical omissions and errors on this web site.
Payment should be made with the order and goods will be delivered after your Cheque, Postal order or Credit card including Switch and Solo, has been cleared through our bank.
A charge of £2.95 for packing, postage and handling will be added to the order. Orders are sent by Second Class Post, unless otherwise agreed, where an additional cost will apply. Orders that weigh over 200g may incur a surcharge.
Every effort is made to maintain adequate stocks to facilitate the dispatch of goods within 48 hours after an order is received. However, for items not in stock please allow 14 days for delivery.
Europe - by Air (up to 21 days) Up to the weight of 200g. A charge of £6.95 for packing, postage and handling will be added to the order. Orders are sent by Second Class Post, unless otherwise agreed, where an additional cost will apply. For heavier items postage is likely to be surcharged.
Cancellation of Order
Should you wish to cancel an order which was placed online please contact us as soon as possible. You can e-mail us at info@FootcareOnline.co.uk You may cancel your order at any time after placing the order. A returned product should be in its original condition and where possible in their original packaging with your purchase receipt. The original cost of the goods will be refunded to you within 30 days of cancellation.
Return of Goods
Should you wish to return an order which was placed online please contact us as soon as possible. You can e-mail us at info@FootcareOnline.co.uk A returned product should be in its original condition and where possible in their original packaging with your purchase receipt. The original cost of the goods and initial postage costs will be refunded to you within 30 days of cancellation. Please note that the return postage and packing costs is paid by the customer and shall not be refunded.
Goods should be returned to: DFO (UK) LTD, 25 Fullarton Drive, Troon, Ayrshire, KA10 6LE.
Our online order shopping basket form uses a secure connection. Online payments are processed through PayPal or WorldPay depending on the customers choice of payment.
We guarantee that the goods will be free from any defects in workmanship or materials under normal use and service and will credit such products provided the goods complained of are returned, together with full particulars of the alleged defect. We guarantee that the goods are fit for their intended use, as set out on this web site and you are required to check the precise purpose of each product before application. Therefore we do not accept responsibility if you or the consumer puts the goods to a use which is not intended. In the unlikely event that goods are received damaged or faulty, please return the product in the original packaging for a full refund (including return shipping) or replacement.
Should you find the goods unsuitable, a full refund will be offered. However, you
will be obliged to pay the cost of the return shipping. We will endeavour to advise
and hopefully provide you with a suitable replacement. The Consumer Protection (Distance
Selling) Regulations 13 June 2014 recommended a return period of 14 working days,
within which the consumer can return their goods without giving a reason, we would
like to confirm that we offer the consumer the right to return their goods within
The Comfort 30 Days No-Quibble Guarantee - If you do not ‘Feel The Comfort’ return the FootSupports™ with proof of purchase within 30 days of purchase for a full refund. Allow up to 4 weeks for processing refund. Please note that P&P costs are non-refundable. (Our 30 days No-Quibble Guarantee is our own guarantee in addition to your statutory rights) None of the above affects your statutory rights as a consumer.
Complaints: Should you have cause to complain about our service or merchandise we always endeavour to respond immediately and certainly within two working days. Please e-mail us at: complaints@FootcareOnline.co.uk
We collect information about you for 2 reasons: Firstly, to process your order and second, to provide you with information on offers and discounts, by periodically sending you marketing emails in the future.
The type of information we will collect about you includes:
Credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us at: privacy@FootcareOnline.co.uk
The information contained within www.FootcareOnline.co.uk is intended for general
purposes only and is not meant to substitute for the professional medical care, advice,
diagnosis or treatment of a doctor. The website does not have answers to all problems.
If you have or suspect that you have a medical problem, promptly contact your health
Please note we are not claiming cures for any foot conditions, merely that some of the products included on our website are suitable for use by some people who may be affected by a foot condition mentioned on our website. Our selection of products listed are best used for managed foot care. If a problem persists you must see a HCPC registered Podiatrist or a medical practitioner.
We cannot except responsibility for those who misuse this information as a result of reading the information. The reader assumes sole responsibility for use of all of the information contained on this site.
Although we have made our best effort to ensure the information on this website is accurate and constantly updated, as information changes constantly and while www.FootcareOnline.co.uk makes constant efforts to update the contents on the site, some information may become slightly out of date.
This site is provided free of charge.
You should carefully read all information provided by the product manufacturers included with all goods supplied before using any product that you have purchased from us.
Suitability and Specification of the Goods
www.FootcareOnline.co.uk assumes that all goods ordered from them are suitable for the purpose for which they are required. www.FootcareOnline.co.uk is not required to enquire further from the purchaser as to the use which the purchaser wishes to put the goods. The purchaser acknowledges that the goods will be used only in accordance with the specific instructions included with the packaging of the goods and www.FootcareOnline.co.uk will not be liable for any fault or defect caused as a result of the purchaser not following the specific instructions. All specifications, pictures, figures, sizes and other descriptions of the goods are approximate, and should not be relied upon by the purchaser.
The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because www.FootcareOnline.co.uk has no control over such sites and resources, you acknowledge and agree that www.FootcareOnline.co.uk is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that www.FootcareOnline.co.uk shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
Dealings with Advertisers and Merchants
Your correspondence or business dealings with, or participation in promotions of, advertisers and merchants found on or through any of the services contained on this website (the "Service"), including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or merchant. To the fullest extent permitted by applicable law, you agree that: (a) www.FootcareOnline.co.uk shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers and merchants on the Service, and (b) any orders placed by you on, and any product specifications and product availability appearing on, the Service are subject to confirmation by, and the terms and conditions of business of, the relevant merchant.
You acknowledge and agree that the Service and any information presented to you through the Service contains proprietary information that is protected by copyrights, trademarks, service marks or other proprietary rights and laws, applicable intellectual property and other laws. Except as expressly authorised by www.FootcareOnline.co.uk or relevant third parties, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the service in whole or in part.
These terms will not affect your statutory rights.
If you find the afore mentioned conditions unacceptable, we request that you leave the site.
Tel. 0845 519 8929
Mon-Fri 9am to 4.30pm
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